Management Development and Coaching

First line managers, team leaders and supervisors

First line managers that are competent and effective people managers are critical to your Company being successful. They are responsible for communicating and implementing Company decisions and policies as well as ensuring compliance with all relevant regulations. They require skills in all aspects of people management. If they are not good at managing people, the Company is at risk of reduced profit and productivity; in addition to an increase in errors, customer complaints, staff turnover, bullying and harassment claims and unfair dismissal claims. Training your managers is a small investment to mitigate these risks.

Middle managers

Second line managers have the additional responsibility of coaching and developing their first line managers. They must be particularly skilled communicators and have high levels of emotional intelligence.

First Line Coaching will work with all levels of management in your organisation to sensitively identify training needs; develop a customised program; and if appropriate, provide follow-up individual coaching. Classroom training will incorporate discussion, case studies and role plays in a safe learning environment. The combination of classroom training, senior management support and external coaching will minimise risk, increase competency and foster a high performing culture and work environment.

Management skills workshops